FAQ
Subscriptions
When will my subscription coffee be delivered?
We ship in the first week of every month. If you subscribe before the 15th of the month, your first delivery arrives the next working day — from the second month onwards it follows the regular first-week schedule. If you subscribe after the 15th, your first delivery arrives in the first week of the following month.
When am I billed?
Subscriptions are billed monthly in advance on the 28th of each month.
Can I pause or cancel my subscription?
You can pause, cancel, or modify your subscription at any time from your account. However, once an order has been billed (on the 28th), it cannot be paused or cancelled for that month.
What format is the coffee delivered in?
Coffee is always delivered as whole beans, roasted as omniroast so it works well for both espresso and filter brewing.
Shipping
Where do you ship?
We ship to Sweden and a range of international markets. Regular shipping conditions apply across all subscription and single orders. Contact us if you have questions about your country.
How much does shipping cost?
Shipping rates depend on your location and order size. Rates are shown at checkout. Get in touch if you have specific questions.
Billing
When is my card charged for a subscription?
Your subscription is billed in advance on the 28th of each month. This covers the delivery that ships in the first week of the following month.
Can I get a refund after billing?
Once an order has been billed on the 28th, it cannot be cancelled or refunded for that cycle. If you have an issue with your order, please contact us and we'll do our best to help.
Brewing
What roast profile do you use?
All our coffees are roasted as omniroast — a versatile profile designed to taste great whether you brew espresso, pour-over, French press, or any other method.
Do you offer brewing guidance?
Yes! Feel free to reach out to us with any brewing questions. We're always happy to help you get the best out of your beans.
Wholesale
Do you offer wholesale?
Yes — we love partnering with cool places and coffee lovers. We work with cafés, restaurants, and other businesses with transparent and forward-thinking relationships. In Sweden we deliver in reusable packaging (metal buckets or reusable bags), and this may be available in other countries too.
How do I get wholesale pricing?
You can request access to our wholesale pricing list by visiting our wholesale page and sending us your company name and location.
